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    Privacy Policy

    Effective Date 8 September 2026
    Last Updated 8 September 2026
    Governing Law DPDP Act, 2023 · IT Act, 2000

    Privacy Policy

    Graplus Academy Private Limited ("Graplus Academy", "Graplus", "we", "us" or "our") respects your privacy and is committed to protecting the personal data of learners, students, parents and guardians, tutors, mentors, coaches, trainers, visitors and other users of our website, learning platforms, applications, communication channels and educational services.

    This Privacy Policy is intended to align with applicable Indian data-protection requirements, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Digital Personal Data Protection Rules, 2025 ("DPDP Rules"), together with internationally recognised privacy principles applicable to users in other jurisdictions.

    This Privacy Policy explains:

    What personal data we collect
    How and why we collect and use it
    When and with whom we share it
    How we protect personal data
    How long we retain it
    How children's personal data is handled
    Your rights as a Data Principal
    How to withdraw consent
    How to request correction or deletion
    How to contact Graplus on privacy matters

    1Who We Are

    Graplus Academy Private Limited operates the Graplus Academy educational platform and related services.

    For purposes of Indian data-protection law, Graplus may act as the Data Fiduciary in relation to personal data that we determine the purposes and means of processing. Where third-party service providers process personal data on our behalf, they may act as Data Processors or equivalent service providers, depending on the applicable law.

    Our services may involve:

    Students & Learners Parents & Guardians Tutors & Teachers Mentors & Coaches Trainers Educational Institutions Corporate Clients Website Visitors Prospective Customers Applicants

    2Personal Data We Collect

    We collect only personal data that is reasonably necessary for identified purposes. Depending on how you interact with Graplus, this may include:

    Account & Identification Information
    Full NameDate of birth or age Gender (where voluntarily provided)Username / account identifier Profile informationPhotograph (where voluntarily provided) Grade or educational levelSchool, college or institution Curriculum or examination board
    Contact Information
    Email addressTelephone / mobile number WhatsApp number (where provided)Residential / correspondence address Parent / guardian contact details
    Educational Information
    Subjects studiedAcademic level Learning goalsExamination information Course enrolmentsAttendance Assignments & submissionsAssessment results Learning progressTutor / mentor feedback Course completion informationEducational preferences
    Payment & Transaction Information
    Transaction / reference IDCourse or service purchased Payment statusBilling information Invoice information

    Payment-card information may be collected and processed directly by third-party payment providers rather than stored by Graplus.

    Communications
    EnquiriesSupport requests FeedbackCommunications with tutors or mentors Customer-service interactionsWebsite / channel messages
    Technical & Usage Information
    IP addressBrowser type Device typeOperating system Approximate locationPages visited Referring websiteSession information Login informationPlatform usage Error & diagnostic informationSecurity & fraud-prevention data

    3How We Collect Personal Data

    We may collect personal data:

    Directly from you
    From a parent or legal guardian
    When you register for a Graplus account
    When you enrol in a course
    When you contact or communicate with us
    When you request educational services
    Through forms, surveys or feedback
    Through payment and booking systems
    Through educational institutions or organisations
    Through service providers acting on our behalf
    Automatically through cookies and tracking technologies

    We will not knowingly collect personal data through deceptive or unfair means.

    4Why We Use Personal Data

    Graplus may process personal data for the following purposes:

    A. Educational Services

    • Create and administer learner accounts
    • Enrol students in courses
    • Provide tutoring, mentoring & coaching
    • Match learners with suitable tutors
    • Manage classes and schedules
    • Provide assessments and learning support
    • Track academic progress
    • Provide certificates and completion records
    • Provide customer support

    B. Parent & Guardian Communication

    • Obtain required consent
    • Provide course information
    • Communicate about attendance
    • Address support matters
    • Communicate important account or safety